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If the order has not been shipped; please contact DinoDirect Live Support for order cancellation.You will get your refund within 24 hours.
If the order has already been shipped; you may return the item to us postmarked within 30 calendar days of delivery. Before that, please contact our Live Support to inform that.
In that case we will refund you the payment excluding actual shipping fees already incurred.
If the item is defective, please contact DinoDirect Live Support and send an email to us at email@example.com attached an image or video file clearly showing the defect of the product. And we will give you a response within 24 hours whether we will resend the item or refund the payment to you for compensation.
For customization, please consider carefully before ordering.Because we do not accept return and replacement.
|Unit Price||USD$ 3.80||USD$ 3.62||USD$ 3.46||USD$ 3.31||USD$ 3.17|
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• If the order has not been shipped; please contact DinoDirect Live Support for order cancellation.You will get your refund within 24 hours.
• If the order has already been shipped; you may return the item to us postmarked within 30 calendar days of delivery. Please contact our Live Support to inform that.
• Please contact Live Chat or click here to learn more return policy.
- Can I just replace some of the lamps now, and some of the lamps later?
You can, but we recommend against it. It is best to replace all the lamps at one time, but if you must replace them in stages, we recommend you replace either the canopy or bench as a whole set. So, if you have a 24 lamp bed, replace the top 12 lamps as a set, then the bottom 12 as a set. Again, it is really best to replace all the lamps at one time.
- You don't sell the brand of lamp I need for my tanning bed, why?
Actually, we carry dozens more brands than we show on the website. Listing all the brands causes more confusion, so instead we list the best sellers. Odds are, you can use a different lamp than what came as OEM equipment on your bed, and save money.
- My lamps have 1000 hours, but they are still burning just fine, why replace them?
Most tanning lamps will actually continue to light up for up to 10,000 hours, but they quit producing significant amounts of UV (the tanning rays) after 1000 hours. You can keep using them, but you will not be getting much of a tan.