Dear Valued Customer,
Thank you for contacting us.
This notice is to confirm you that we have received your post. Due to the Mid-autumn festival, we will have three days off from September 19th to September 21st, your post can not be replied immediately. We do apologize for the inconvenience it may cause. However your exclusive service manager will be available for any help during this period. If you are in a hurry, please contact live chat to get an instant reply: http://www.dinodirect.com/customerhelp/?customtype=2
or email at firstname.lastname@example.org.
Your understanding and cooperation will also be highly appreciated!