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Topic:RMA Problem

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  • Chantal
    5 DinoPoint™ gained for this post
    RMA Problem
    Posted: 12/04/2011 14:29 EST
    I explain you 2 time what is the problem, and I wait the answers from you, shure I wait over 7 days but you write to me, my ""RMA is ancelled for not uploading your shipping receipt of the item(s) you were to return within 7days since your RMA was approved or termination requested by you. If you have any further question, please send us a message in the message aboard below.""
    How many message do you want? How many time you take to answers to me, over 30 Days? What is the limit of time for the RMA, because I ask to you the days after I received the parcel for the RMA Request ?
    I wait the new answers !!!
  • DinoLily
    1 DinoPoint™ gained for this post
    RMA Problem
    Posted: 12/05/2011 03:00 EST
    Dear Chantal, We do apologize for the dissatisfactory service and we are sorry you didn’t get help you need. To solve this problem and improve our service, we will try to give better training to our operators and have stricter company policy to avoid this kind of issue happen again. Your trust and support would be highly appreciated!As for the RMA issue,our CS department is more professional to anwser your questions.In order to provide you with better service,please enter our customer service and select the topic for your request.It will be handled by our customer service representative within 24 hours.Your cooperation would be highly appreciated.

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