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Topic:rma case issue


Mens Double Collar Full Zipper Cotton Sweatshirt
SKU:A1992000GH
USD$ 44.39
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Reply to this topic Back to topic list (Replies:2 / Views: 281)
  • Hank
    Member
    Posts:5
    5 DinoPoint™ gained for this post
    rma case issue
    Posted: 09/16/2011 20:19 EST
    I applied a rma case for this product for a replacement item but after changing my mind for a cash back return, I closed the rma case to change it to a cash return. But now, I can't seem to register another rma case for this item. What should I do? This jacket I ordered doesn't fit me, I need to return it for another size or cash back.
  • Hank
    Member
    Posts:5
    1 DinoPoint™ gained for this post
    rma case issue
    Posted: 09/19/2011 19:47 EST

    Quote Content

    Dear Hank,
    There are size details about the items you ordered. When you placed the order #49870B1V-DD, you should confirm the size you need. We have the size chart on our website for our customers to check. You can return the item to exchange for a larger size or for a refund, but you are expected to pay the shipping yourself.Or hope you can retain this product.

    Regards


    Hey, Dinodavid. Can you explain the process of returning an item for an exchange for a larger size? Can I send the product back in the original package it came in? Do I have to include a note with this package that informs that I want to exchange? Please get back to me ASAP.
  • Dinodavid
    Administrator
    Posts:14442
    1 DinoPoint™ gained for this post
    rma case issue
    Posted: 09/19/2011 01:26 EST
    Dear Hank,
    There are size details about the items you ordered. When you placed the order #49870B1V-DD, you should confirm the size you need. We have the size chart on our website for our customers to check. You can return the item to exchange for a larger size or for a refund, but you are expected to pay the shipping yourself.Or hope you can retain this product.

    Regards
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