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Topic:Opening a case


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  • Erika
    Member
    Posts:2
    5 DinoPoint™ gained for this post
    Opening a case
    Posted: 05/14/2013 00:29 EST
    Hi, My order arrived today but the horse inside the glass ball has broken off. I have tried to open a case with DinoDirect, but each time I do it says I am not an iDino member (nor do I wish to become one) surely there is a way to sort this out without me having to pay to become a member. Please help!!
  • DinoLily
    Administrator
    Posts:14441
    1 DinoPoint™ gained for this post
    Opening a case
    Posted: 05/14/2013 00:40 EST

    Quote Content

    Hi, My order arrived today but the horse inside the glass ball has broken off. I have tried to open a case with DinoDirect, but each time I do it says I am not an iDino member (nor do I wish to become one) surely there is a way to sort this out without me having to pay to become a member. Please help!!




    Hey Erika,
    We are sorry for the inconvenience it may cause you. You can contact our 7*24 cs center on this link: http://www.dinodirect.com/customerhelp/?customtype=2. They will be so glad to help you with your issues.
    Hope this reply is working for you!
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Sign In submit Submit Apply >> Continue Join Now Add Store To Wishlist Add a new address Back >> Continue checkout Save Cancel Remove/Change Items Add To Cart Shop Now Create Register now Open a Case Start a Live Chat View all < Create An Account Return to Sign in Send Confirmed Application Email Verification Get It GO Enter My iDinor Life! Close Join My Homepage Continue Shopping Share Rewards Accept Accept and Check >> Search Back Close the case Pay Now Cancel Submit Confirm Save Click for more info Write a Review Yes No Reply Sold Out Size Guide Color Guide No thanks Continue Upload Share Rewards Accept and Check >> Search view more Next et Transaction Code >> Confirm Remove Upload Video Upload Images >> Continue checkout Get Free Sample Write a feedback Buy Now OK Start Chat Create An Account No, thanks! Go Remind me 7 days later