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  • carol
    VIP
    Posts:7
    5 DinoPoint™ gained for this post
    delete
    Posted: 10/24/2012 03:24 EST
    how do i delete an order thats out of stock when i have all ready paid for it
  • DinoLily
    Administrator
    Posts:14442
    1 DinoPoint™ gained for this post
    delete
    Posted: 12/20/2012 02:47 EST

    Quote Content

    [Q]You may email us Hi DinoLily thx for answering so quickly my order number is :12575B71-DD really appreciate this Cheers Carol

    Or you may also tell you order number here so that we may also help.
    [/Q]

    Hi, carol
    We can cancel the order 12575B71-DD which is out of stock right now. As the money you paid on that order, we hav three suggestions for you:
    1. Take exchange for similar price;
    2. Take equivalent amount of giftcard;
    3. Take refund for out-of-stock items.
    So what is your choice?

  • carol
    VIP
    Posts:5
    1 DinoPoint™ gained for this post
    delete
    Posted: 10/24/2012 05:09 EST

    Quote Content

    You may email us Hi DinoLily thx for answering so quickly my order number is :12575B71-DD really appreciate this Cheers Carol

    Or you may also tell you order number here so that we may also help.
  • DinoLily
    Administrator
    Posts:14442
    1 DinoPoint™ gained for this post
    delete
    Posted: 10/24/2012 04:51 EST
    You may email us or contact out after-sale department on livechat at http://www.dinodirect.com/customerhelp/?customtype=2.
    They will help you cancel it then.

    Or you may also tell you order number here so that we may also help.
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