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Topic:demora da entrega


Reply to this topic Back to topic list (Replies:2 / Views: 70)
  • Jhonatan
    Member
    Posts:12
    5 DinoPoint™ gained for this post
    demora da entrega
    Posted: 05/13/2013 06:40 EST
    Se meu produto demora mais que o tempo estimado alguma coisa a loja faz pelo cliente?
  • DinoLily
    Administrator
    Posts:14442
    1 DinoPoint™ gained for this post
    demora da entrega
    Posted: 05/13/2013 23:09 EST

    Thanks for your explanation, martha! Really appreciate.
    Jhonatan, the shipping time of the package depends on what shipping way you will choose in your order. We have listed the shipping time and preparing time of package in HELP center, you may check on this link: http://us.dinodirect.com/help/standard-preparing-time-and-shipping-time/. But sometimes, it can be delayed by the overstock of the carrier, bad weather and so on.
    Hope this reply is working for you!
  • martha
    Member
    Posts:27
    1 DinoPoint™ gained for this post
    demora da entrega
    Posted: 05/13/2013 12:44 EST

    Quote Content

    Se meu produto demora mais que o tempo estimado alguma coisa a loja faz pelo cliente?

    ______________________________________________________

    yes, you can contact with Dinodirect for investigen about why the delay.
    I went through the same thing and i stay in contact them, and today I received my purchase in perfectly. First contact through the forum, but it is easier, personal and direct if you write through the tab My Account, My inbox, open a case and you explain the situation. They investigated the delivery delay and was informed me constantly, and even gave me the option to request a refund.

    I hope your case is resolved
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