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Topic:Customer Service
Reply to this topic Back to topic list (Replies:1 / Views: 91)
  • Graeme
    Member
    Posts:22
    5 DinoPoint™ gained for this post
    Customer Service
    Posted: 01/27/2012 21:30 EST
    Have just spent an hour on the chat line with a customer service and still cant get it through to them the item doesnt work...plus take photos now take to repair place, the item is only worth $57 but they wont even help and the item only arrived yesterday dont buy from this place look elsewhere buyer beware they sell junk and they match the junk with a non existant customer service
    Quote and Reply
  • DinoLily
    Administrator
    Posts:10875
    1 DinoPoint™ gained for this post
    Customer Service
    Posted: 01/29/2012 01:09 EST
    Dear Graeme,

    We do apologize for the dissatisfactory service and we are sorry you didn’t get help you need. To solve this problem and improve our service, we will try to give better training to our operators and have stricter company policy to avoid this kind of issue happen again.About how to get this product work,hope you could handle it according to the mannual or go to the specification part to figure it out.If it still does not work at all,we suggest you going to "my account" to apply for a RMA case,then we will give you a best solution.Your cooperation would be highly appreciated.

    Regards
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