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Topic:Dino Improvement Requires Changes

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  • Winston
    5 DinoPoint™ gained for this post
    Dino Improvement Requires Changes
    Posted: 12/31/2012 12:28 EST
    I ordered, your computer accepted the order, THEN was told the item was out of stock.
    I switched to ANOTHER item, your computer accepted the order them AGAIN sent a message that the item was out of stock.
    I again chose another item which finally arrived..
    Dino SHOULD be able to program its' computer to accept only orders which are in stock,as what I finally was able to get wasn't nearly as good a value as the first item selected. Looked alot like a "bait and switch" ploy. The purchase was a BIG hassle, and was totally due to the Dino order system. The expereience leads me to conclude that China vendors on EBAY do a better job!
    If you had a feedback system like EBAY then you would be forced to do a better job on orders you accept.
  • DinoLily
    1 DinoPoint™ gained for this post
    Dino Improvement Requires Changes
    Posted: 01/02/2013 21:07 EST
    Hi, Winston
    We would like to apologize for the inconvenience it may cause you. And also thanks for your feedback and advice. We will take them seriously to improve our service and system. Dinodirect is a developing company, we have confidence that we will become better and better. By the way, the items are highly demanded on our website, sometimes items can get out of stock, hope you can understand this.
    Take care!
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