Well...all started with this order:8895X6X9-DD All was in stock so i paid the items so i could get them in Christmas (this was in 24-11-2011) One month after this, i was contacted to replace one item (SKU A2569000UO) and i got mad right there but replaced for another cheaper item (A256900AEL) and since the difference was about 1$ i asked to add and item from the 1$ to redeem section. Today i get my order at home and 1 item is missing (A3023000WO) and had to pay customs due to DinoDirect made the prices higher on the invoice then the ones that are on the site. I get on livechat to solve things and THEY WANT ME TO ACCEPT A 8$ GIFT CARD FOR AN ITEM THAT IS WORTH 10$ OR REPLACE FOR ANOTHER AGAIN!!!!!!!!!! I am sorry, but this was YOUR mistakes, YOU solve this issue... I WANT A REFUND FOR THE ITEM MISSING AND FOR WHAT I HAD TO PAY TO GET A PARCIAL ORDER. I think i will never buy here again...

Dear Rui, Thanks a lot for your information here.On behalf of DinoDirect.com, I would like to apologize for all inconvenience you have experienced while shopping with us.Your feedbacks and commonts would highly appreciated for improving our products and service.We know we have disadvantage and flaw and we are sparing no effort to improve and correct.As for this issue,we have contacted our related department to reply your case,would you please check your case now?And please keep in touch via the case,our cs colleagues would do what they can do to help you out.Your cooperation would be highly appreciated.Wish you a nice day. Regards