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Topic:Not my size! How can I change the product?


Reply to this topic Back to topic list (Replies:3 / Views: 693)
  • Agustina
    Member
    Posts:10
    5 DinoPoint™ gained for this post
    Not my size! How can I change the product?
    Posted: 02/28/2013 22:56 EST
    Hi there, I was thinking about buying shoes, when a question make me hesitate.

    If I buy shoes -or a dress p.e.- but when it arrives, I realize it's not my size (even when I checked carefully in the size's list before made my order),

    - Can I return the dress, but get again another one with my correct size?

    - If it's possible, does it have any cost?

    Thanks!
  • DinoLily
    Administrator
    Posts:14442
    1 DinoPoint™ gained for this post
    Not my size! How can I change the product?
    Posted: 03/01/2013 03:15 EST

    Quote Content

    [Q]
    Hey Agustina,
    You may follow your request on this link: http://www.dinodirect.com/customerhelp/?customtype=2. They will be so happy and pleased to help you.
    Take care!


    But if I open a case instead of a thread, it means I had problems with my order. But, in this case, I don't make the order yet! And I need my questions to be solved to be able to make my order without problems.[/Q]


    Hi Agustina,
    You can start live chat by the link we offered you! Please choose pre-sale live chat. Have a try =)
  • Agustina
    Member
    Posts:23
    1 DinoPoint™ gained for this post
    Not my size! How can I change the product?
    Posted: 03/01/2013 01:28 EST

    Quote Content


    Hey Agustina,
    You may follow your request on this link: http://www.dinodirect.com/customerhelp/?customtype=2. They will be so happy and pleased to help you.
    Take care!


    But if I open a case instead of a thread, it means I had problems with my order. But, in this case, I don't make the order yet! And I need my questions to be solved to be able to make my order without problems.
  • DinoLily
    Administrator
    Posts:14442
    1 DinoPoint™ gained for this post
    Not my size! How can I change the product?
    Posted: 02/28/2013 23:16 EST

    Quote Content

    Hi there, I was thinking about buying shoes, when a question make me hesitate.

    If I buy shoes -or a dress p.e.- but when it arrives, I realize it's not my size (even when I checked carefully in the size's list before made my order),

    - Can I return the dress, but get again another one with my correct size?

    - If it's possible, does it have any cost?

    Thanks!



    Hey Agustina,
    You may follow your request on this link: http://www.dinodirect.com/customerhelp/?customtype=2. They will be so happy and pleased to help you.
    Take care!
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