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Topic:Out of Stock/Partially Shipped

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  • bluejay
    5 DinoPoint™ gained for this post
    Out of Stock/Partially Shipped
    Posted: 09/26/2012 22:20 EST
    If you don't have the items in stock, how long will that be, before you have them and ready to ship them out to your customers?

    If I want to cancel the ordered item/s due to "no stocks" available, how do I go about doing that?

    Thank you.
  • DinoLily
    1 DinoPoint™ gained for this post
    Out of Stock/Partially Shipped
    Posted: 09/27/2012 00:55 EST
    Answers for the above questions:
    1. Usually there will be 3 to 5 working days' preparing before shipping for normal items but longer preparing time for wedding stuffs, etc.
    Please see the attachment below:

    2. If you want to cancel the "out-of-stock" order, you may contact us our after-sale department by email or livechat to ask for exchange, gitfcard or refund via
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