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Topic:useless product
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  • Ken
    Member
    Posts:2
    5 DinoPoint™ gained for this post
    useless product
    Posted: 12/13/2011 18:51 EST
    i purchased a yoghurt maker on line the sumei dnj 102 and i live in australia and i only read english. i recieved the full user instructions for this machine in chinese. i can't use this machine with no useful instructions. i have tried to contact dino direct at least 12 times for instructions on use in english and weeks later, I still have no help or even one reply.!. I won't buy a thing again from this very difficult to contact company again. dino direct was very quick to take my money but not willing to reply. i will be putting this machine in the rubbish now. i have waisted my money and time after waiting on the lenghty delivery to only be disappointed.
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  • DinoLily
    Administrator
    Posts:10875
    1 DinoPoint™ gained for this post
    useless product
    Posted: 12/14/2011 03:55 EST
    Dear Ken,

    We do apologize for the dissatisfactory service and we are sorry you didn’t get help you need. To solve this problem and improve our service, we will try to give better training to our operators and have stricter company policy to avoid this kind of issue happen again. Your trust and support would be highly appreciated!We are sorry for any inconvenience caused to you due to the manual issue. Would you please go to our website and have a check on the overview and specification? If the existed information could not answer your questions,please contact our customer service via live chat at http://bit.ly/ndJyA9,which would offer you the fastest response.We hope this helps.

    Regards
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