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Topic:Have not received my order


Reply to this topic Back to topic list (Replies:2 / Views: 266)
  • Lorna
    Member
    Posts:3
    5 DinoPoint™ gained for this post
    Have not received my order
    Posted: 08/05/2011 07:21 EST
    I would like a refund of the products I have not received. I placed this order in Apr and still have not received 2 of the 3 items I ordered. I would like my money refunded.
  • Kavetha
    Member
    Posts:3
    1 DinoPoint™ gained for this post
    Have not received my order
    Posted: 12/19/2011 05:39 EST
    DON'T BELIEVE WHAT THEY SAY. AFTER OPENING THE CASE, NO ONE BOTHERS TO REPLY YOU OR SOLVE YOUR ISSUE.
  • Dinodavid
    Administrator
    Posts:14442
    1 DinoPoint™ gained for this post
    Have not received my order
    Posted: 08/07/2011 22:50 EST
    Dear customer,
    Thanks for the post. We understand your concern. Please go to our online Help Center(http://www.dinodirect.com/help/standard-preparing-time-and-shipping-time) firstly to check the related shipping time about each package. Please contact Customer Service(http://www.dinodirect.com/customerhelp/?customtype=2) if you still cannot locate your past due order. You may open a case under your concerning order (http://www.dinodirect.com/HistoryOrder) to get help about the items you received.
    Please contact our online live chat for direct answers to this inquiry.
    Thanks for your understanding and patience.

    Regards
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