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Topic:Faulty product
Reply to this topic Back to topic list (Replies:4 / Views: 104)
  • Wei
    Member
    Posts:5
    5 DinoPoint™ gained for this post
    Faulty product
    Posted: 01/29/2012 06:04 EST
    I have brought a Rechargeable LED Wireless Electric RC Helicopter and found it could not been recharged with a disappointment as it seems useless to my exciting kids. Does anybody can have a suggestion on how to resolve this problem?
  • Wei
    Member
    Posts:2
    1 DinoPoint™ gained for this post
    Faulty product
    Posted: 02/01/2012 19:37 EST
    Dear DinoLily

    I have tried many times as suggested but not working!!! A professional has also checked with a disappointment of the quality. I have also talked with your staff on line several days ago telling me waiting 2 days for reply with the issue but still have not received any response! What I can do now? please let me know.
  • Graeme
    Member
    Posts:51
    1 DinoPoint™ gained for this post
    Faulty product
    Posted: 01/30/2012 04:06 EST
    Id throw it in the bin and dont waste your time trying to get Dino to understand it wont charge, been there sone that and they offer a gift card done your money my friend
  • DinoLily
    Administrator
    Posts:10875
    1 DinoPoint™ gained for this post
    Faulty product
    Posted: 01/30/2012 01:01 EST
    Dear Wei,

    Would you please double check the connection of the RC Helicopter ?If it still can not be recharged,please enter our customer service http://www.dinodirect.com/customerhelp/currency-CAD.html and select the topic for your request.It will be handled by our customer service representative within 24 hours.We believe that your case would be solved soon.

    Regards
  • richard
    Member
    Posts:59
    1 DinoPoint™ gained for this post
    Faulty product
    Posted: 01/29/2012 13:55 EST
    I would submit a ticket and have them to take a look at it. Do it ASAP, there might be a warranty period on it.

    It helps to be careful.
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