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Topic:Unhappy Customer
Reply to this topic Back to topic list (Replies:5 / Views: 212)
  • Steve
    Member
    Posts:6
    5 DinoPoint™ gained for this post
    Unhappy Customer
    Posted: 01/15/2012 05:22 EST
    The IP camera was Dead On Arrival at my location. I have sent messages and photo's back in November last year. I have not heard from Dino Customer since I was given an E-Mail address to send my report to. I have just returned from holidays, and have had no response at all. VERY UNHAPPY....
    Steve :-(
  • Steve
    Member
    Posts:4
    1 DinoPoint™ gained for this post
    Unhappy Customer
    Posted: 01/18/2012 01:53 EST

    Quote Content

    You'll never hear anything more than that cut and paste response. This site is a fraud. I was sent the wrong product and they will wait until the return policy expires to say anything. I am filing fraud charges with my credit card. We all should and perhaps these companies will be forced to do real business

    Yeah.... I was tricked into parting with only $114.
    I'm not dealing with this company ever again.
    This is my last visit to this site ever....
  • Patricia
    Member
    Posts:4
    1 DinoPoint™ gained for this post
    Unhappy Customer
    Posted: 01/15/2012 08:57 EST
    You'll never hear anything more than that cut and paste response. This site is a fraud. I was sent the wrong product and they will wait until the return policy expires to say anything. I am filing fraud charges with my credit card. We all should and perhaps these companies will be forced to do real business
  • Steve
    Member
    Posts:4
    1 DinoPoint™ gained for this post
    Unhappy Customer
    Posted: 01/15/2012 06:04 EST

    Quote Content

    [Q]Dear Steve,

    We are sorry for the inconvenience caused to you.As for the order issue,our CS department is more professional to anwser your questions.In order to provide you with better service,please enter our customer service http://www.dinodirect.com/customerhelp/currency-CAD.html and select the topic for your request.It will be handled by our customer service representative soon.Your cooperation would be highly appreciated.

    Regards

    I did that back in November (twice). I had problems with the 500 character limit, so the only response I received was to send it all to a dino email address.
    I have heard nothing since. Is there another address I can forward it to? [/Q]
    The person who contacted me was a lady named Emily...
  • Steve
    Member
    Posts:4
    1 DinoPoint™ gained for this post
    Unhappy Customer
    Posted: 01/15/2012 06:02 EST

    Quote Content

    Dear Steve,

    We are sorry for the inconvenience caused to you.As for the order issue,our CS department is more professional to anwser your questions.In order to provide you with better service,please enter our customer service http://www.dinodirect.com/customerhelp/currency-CAD.html and select the topic for your request.It will be handled by our customer service representative soon.Your cooperation would be highly appreciated.

    Regards

    I did that back in November (twice). I had problems with the 500 character limit, so the only response I received was to send it all to a dino email address.
    I have heard nothing since. Is there another address I can forward it to?
  • DinoLily
    Administrator
    Posts:10875
    1 DinoPoint™ gained for this post
    Unhappy Customer
    Posted: 01/15/2012 05:50 EST
    Dear Steve,

    We are sorry for the inconvenience caused to you.As for the order issue,our CS department is more professional to anwser your questions.In order to provide you with better service,please enter our customer service http://www.dinodirect.com/customerhelp/currency-CAD.html and select the topic for your request.It will be handled by our customer service representative soon.Your cooperation would be highly appreciated.

    Regards
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