I ordered a Helicopter Nov 7 it says it was shipped Nov 13 and its still not here Dec 16 more then 20 business days late. Why is there no 1800 number? I want to talk to a real live person. This was suppose to be a birthday gift for my BIL (Dec 6) but I had to get him something else and hoping this would be in for christmas next week.

Dear friends, We do apologize for the dissatisfactory service and we are sorry you didn’t get help you need. To solve this problem and improve our service, we will try to give better training to our operators and have stricter company policy to avoid this kind of issue happen again.we have comprehensive return process to protect customers' interests.View more details here:[url]http://bit.ly/rPJDJL[/url]. We are a growing company. There is still a long way ahead of us.We will spare no efforts to make us the better one for you.If you would like to contact us, please enter our customer service [url]http://www.dinodirect.com/customerhelp/currency-CAD.htm[/url]l and select the topic for your request.It will be handled by our customer service representative within 24 hours. Regards

Yes I have a problem with my helecopter I have purchased, it arrived with the antenna wire puled from its soldered socket due to the battery coming loose from its cradle so cant fly it I have tried live chach & that is a joke so put in a claim but to no avail they keep mucking me around.