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  • JOHN
    5 DinoPoint™ gained for this post
    Posted: 02/25/2012 02:46 EST
    I placeed an order on the 2nd of Feb 2012 and it was approved on the 2nd of Feb 2012. Why is it I recieved an message stating the order was delayed due to no stock but you are still advertising them. I need the dress as my sister in law to be had already ordered 3 and we have recieved those within 2 weeks. I am Matron of Honor i need my dress but everytime i have logged onto live chat i get disconnect... I have tried to phone but no answer i need to know what is goning on as I need the dress. My order number is 17987093-DD I need an answer asap as the wedding is at the end of March and I need to know if i have a dress to walk down the isle of my brothers wedding.
  • DinoLily
    1 DinoPoint™ gained for this post
    Posted: 02/27/2012 01:40 EST
    Dear JOHN,

    We do apologize for the dissatisfactory service and we are sorry you didn’t get help you need. To solve this problem and improve our service, we will try to give better training to our operators and have stricter company policy to avoid this kind of issue happen again.We are processing your order now,custom time is 20 Business Days.And we will ship out your packages as soon as possible.If you have further questions about your order, please feel free to contact our Customer Service center.Wish you a nice day.

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