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Topic:Orders lost


Reply to this topic Back to topic list (Replies:5 / Views: 1458)
  • Dzmitry
    VIP
    Posts:7
    5 DinoPoint™ gained for this post
    Orders lost
    Posted: 12/30/2012 06:01 EST
    28L28189-DD 8288145V-DD
    These orders have been paid for and delivered more than 60 days ago. I still have not got them. I checked on their mail. They do nothing for me. Belarus is not a large country like China and mail works very well. If something was sent, I would get it 100%. Orders placed already come a month later.
  • DinoLily
    Administrator
    Posts:14428
    1 DinoPoint™ gained for this post
    Orders lost
    Posted: 02/04/2013 00:43 EST

    Quote Content

    Thank you for your help. Sent new orders, safely reached me for 23 days.



    You are welcome, Dzmitry! We are so happy to know you have got the package. Enjoy the package.
    Looking forward to doing more business with you in the future!
  • Dzmitry
    VIP
    Posts:11
    1 DinoPoint™ gained for this post
    Orders lost
    Posted: 02/03/2013 06:23 EST
    Thank you for your help. Sent new orders, safely reached me for 23 days.
  • DinoLily
    Administrator
    Posts:14428
    1 DinoPoint™ gained for this post
    Orders lost
    Posted: 01/04/2013 00:35 EST

    Quote Content

    [Q]
    Hi, Dzmitry
    We are so sorry to hear that you still do not get those two orders. Please do not worry, we will do our best to help you. Would you please contact our after-sale department( http://www.dinodirect.com/customerhelp/?customtype=2 ) to confirm your shipping address. Once you confirm the shipping address, we will offer you the best solutions about this issue.
    Happy New Year!


    I confirm that the delivery address specified in my profile is correct. I got it for many orders from your store.
    Unfortunately I do not understand where to confirm your address on your proposed link http://www.dinodirect.com/customerhelp/?customtype=2[/Q]


    Hi, Dzmitry
    That link is live chat of our after-sale department. You can click that link to start a live chat directly. But please do not worry, we have got your emails, and we will compensate you according to your emails. Please check your email box later for the compensation. Again we are so sorry for the inconvenience it may cause you.
    Take care!
  • Dzmitry
    VIP
    Posts:11
    1 DinoPoint™ gained for this post
    Orders lost
    Posted: 12/31/2012 07:03 EST

    Quote Content


    Hi, Dzmitry
    We are so sorry to hear that you still do not get those two orders. Please do not worry, we will do our best to help you. Would you please contact our after-sale department( http://www.dinodirect.com/customerhelp/?customtype=2 ) to confirm your shipping address. Once you confirm the shipping address, we will offer you the best solutions about this issue.
    Happy New Year!


    I confirm that the delivery address specified in my profile is correct. I got it for many orders from your store.
    Unfortunately I do not understand where to confirm your address on your proposed link http://www.dinodirect.com/customerhelp/?customtype=2
  • DinoLily
    Administrator
    Posts:14428
    1 DinoPoint™ gained for this post
    Orders lost
    Posted: 12/30/2012 22:24 EST

    Quote Content

    28L28189-DD 8288145V-DD
    These orders have been paid for and delivered more than 60 days ago. I still have not got them. I checked on their mail. They do nothing for me. Belarus is not a large country like China and mail works very well. If something was sent, I would get it 100%. Orders placed already come a month later.




    Hi, Dzmitry
    We are so sorry to hear that you still do not get those two orders. Please do not worry, we will do our best to help you. Would you please contact our after-sale department( http://www.dinodirect.com/customerhelp/?customtype=2 ) to confirm your shipping address. Once you confirm the shipping address, we will offer you the best solutions about this issue.
    Happy New Year!
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