Step1.please log into My Account to check the shipping information about your order.

If you have a tracking number, you should try to contact your local post office with the
tracking number, and they may give you some detailed tracking information.

Step2.Check whether your family members, neighbors, coworkers, building managers, or others have accepted your order if you were not at home during a delivery attempt.

Step3.In your absence, the postman may have placed your order somewhere near your door, but out of plain view. Look for your order in the  way places such as a back door, garage, or behind bushes.

Step4.If you still cannot locate your past due order, contact Customer service  for assistance. Our customer service representative will help you to solve the isuue in a timely manner.