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Return Policy
  • General Policy

    These are dinodirect.com's ("Dino", "DinoDirect", "we" or "our") Standard Return Policies applicable only to products purchased by you directly from the dinodirect.com website.

    • Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:

    • Any product not purchased from dinodirect.com

    • Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number

    • Any product that exhibits physical damage


    Mail-In Rebate Policy

    Any product offering a mail-in rebate is not returnable to DinoDirect in any circumstances. Be sure that the product is functional and that you intend to keep the product before deciding to purchase product. Products missing UPC, SKU codes or serial numbers from the box are NOT returnable. Only the product manufacturer can replace a defective item missing the UPC, SKU code, serial numbers.

    Coupon & Discount Policy

    If you buy products from dinodirect.com with any coupon or discount, the price you pay will be automatically deducted. Under such circumstances, the discounted amount will be deducted from the amount of the refund instead of the full price when you are making a refund.
    - For example: if you bought a product priced $50 with a 10% off coupon and you actually paid $45. When you ask for the refund, $5 will be deducted from your RMA refund amount.


    Out-of-Stock (Back-Order) Items

    If DinoDirect no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our related Department. You will be notified via email of two options: 1) DinoDirect can send you a comparable replacement item, or 2) DinoDirect can issue you a refund at the current market value of the product. A current-market-value refund may not exceed the original invoice price. If the item is returned within 30 days of the original invoice date, a full refund will be issued.

    Bulk Order

    There is amount limitation for bulk order. Every single item's statement has indicated the details. Please carefully check product introduction before you make a bulk order purchase.
     

    Bulk Order Return Policy

    This is our Detailed Bulk Item Return Policy. Bulk Items cannot be returned to dinodirect.com for refund or replacement service. Therefore, you are urged to carefully examine the box your bulk item ships in before signing for the package. Should you observe any damage to the shipping box, or if the wrong product was sent, you must refuse delivery while the shipping courier is still on the premises. The item will be returned to dinodirect.com and you will be refunded the full amount, including applicable shipping costs and tax.

    If you determine upon inspection that the condition of the shipping box is satisfactory, an adult is required to sign the shipping courier's release form to complete delivery. By signing this release, you are acknowledging and agreeing to dinodirect.com's Policy and Agreement, the condition of the delivery meets your expectations. After delivery, please read all included documentation and/or contact the manufacturer directly to determine applicable warranty coverage, if any.

    The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

    • Any item that is damaged due to neglect, abuse or misuse

    • Any item that is not in its original packaging with all accessories and manuals

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