If your question has not been resolved with customer service manager, please contact our
Senior Manager by emailing to Liya@dinodirect.com. We assure that your problem will be solved seriously in 1 business day.
Disclaimer: This is an average-size product fit for most people, however we still do precise measurements for your products Please refer to the chart below. Since products vary by stlyes,please take practicality as standard.
Size Reference Table:
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Europe and North America
Short (40cm< length ≤ 50cm)
If the order has not been shipped; please contact DinoDirect Live Support for order cancellation.You will get your refund within 24 hours.
If the order has already been shipped; you may return the item to us postmarked within 30 calendar days of delivery. Before that, please contact our Live Support to inform that.
In that case we will refund you the payment excluding actual shipping fees already incurred.
If the item is defective, please contact DinoDirect Live Support and send an email to us at firstname.lastname@example.org attached an image or video file clearly showing the defect of the product. And we will give you a response within 24 hours whether we will resend the item or refund the payment to you for compensation.
For customization, please consider carefully before ordering.Because we do not accept return and replacement.
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