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Home > Help Center / Customer Service
Help Center
Knowledgebase
Customer Service
- Pre-Sale
-
After-Sale
- Order tracking
- Package Never received
- If you have problems with your order status
- Cancel unshipped items for refund
- Dino Account Issue Change password / shipping address etc.
- Defective / broken items received
- Wrong items received
- Order Not Shown/ Incorrect in My Account
- Missing items received
- Technical / usage questions - Trouble getting the item to work
Welcome to DinoDirect Customer Service Center!
- This is an express channel offering 7x24 support service and you can submit your request in an easy form. Upon your correct submission, you will get our response in the shortest time.
- Please note that wrong submitting of your inquiry will delay processing time.
-
Pre-Sale
Any doubts about product functions, features, inventory and so on. -
After-Sale
Any after-sale issues like logistics, item replacement and so on.
Please select the issue:
If you have further questions, please:
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Knowledgebase (After-Sale)
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