If your question has not been resolved with customer service manager, please contact our
Senior Manager by emailing to Liya@dinodirect.com. We assure that your problem will be solved seriously in 1 business day.
This is an express channel offering support service. Available time for North American and Oceania is 08:30:00 to 17:30:00 (HKT/GMT+8) on weekdays, and available time for other counties is 09:30:00 to 18:30:00 (HKT/GMT+8) on weekdays.You can submit your request in an easy form. Upon your correct submission, your problem will be solved in the shortest time. Also, you can open a case to contact us any time. For emergency issues, you can call 1-650-265-1038.
Please note that wrong submitting of your inquiry will delay processing time.
Any doubts about product functions, features, inventory and so on.
Any after-sale issues like logistics, item replacement and so on.
Please select the issue:
If Live Chat is not available , you will be directed to
for an inquiry submission. Once you submit an inquiry, our customer service representative normally respond to you within 1-2 business days.
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