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Home > Help Center / Customer Service
Help Center
Knowledgebase
Customer Service
- Pre-Sale
-
After-Sale
- Order tracking
- Package Never received
- If you have problems with your order status
- Cancel unshipped items for refund
- Dino Account Issue Change password / shipping address etc.
- Defective / broken items received
- Wrong items received
- Order Not Shown/ Incorrect in My Account
- Missing items received
- Technical / usage questions - Trouble getting the item to work
Welcome to DinoDirect Customer Service Center!
- This is an express channel offering support service. Available time is 10:00:00 to 19:00:00 (HKT/GMT+8) .You can submit your request in an easy form. Upon your correct submission, your problem will be solved in the shortest time. Also, you can open a case to contact us any time. For emergency issues, you can call 1-650-265-1038.
- Please note that wrong submitting of your inquiry will delay processing time.
-
Pre-Sale
Any doubts about product functions, features, inventory and so on. -
After-Sale
Any after-sale issues like logistics, item replacement and so on.
Please select the issue:
If you have further questions, please:
Available Service Time: 10:00:00 to 19:00:00 (HKT/GMT+8)
DinoDirect Local Time(HKT/GMT+8):
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Knowledgebase (After-Sale)
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