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Topic:Defective product


Reply to this topic Back to topic list (Replies:4 / Views: 788)
  • Matias
    Member
    Posts:6
    5 DinoPoint™ gained for this post
    Defective product
    Posted: 10/05/2012 20:17 EST
    Hello. i can't post with my account so im posting with this account. I've already sent a email to cs.center

    Hello. I Received today an order from you that was a DEFECTIVE order.
    I Bought a Tshirt and it came with a BIG STAIN and seems that it can't be removed.
    What are you going to do ? i can't use the tshirt this way! it was a waste of money!!!!

    my order is 787C9897-DD , Black tshirt XL

    I'll be waiting for a positive answer. have a nice day







  • DinoLily
    Administrator
    Posts:14442
    1 DinoPoint™ gained for this post
    Defective product
    Posted: 12/25/2012 00:52 EST

    Quote Content

    Please give me an answer..



    Hi, Matias
    We think you have got the item in the new order. Hope you like it!
    Merry Christmas!
  • Matias
    Member
    Posts:4
    1 DinoPoint™ gained for this post
    Defective product
    Posted: 10/09/2012 17:10 EST
    Please give me an answer..
  • Matias
    Member
    Posts:4
    1 DinoPoint™ gained for this post
    Defective product
    Posted: 10/08/2012 19:34 EST

    Quote Content

    Sorry for that.
    As it may be caused during procession, we are wondering whether you could have it washed to see whether it'll be clean.
    It will be appreciated if you could have a try.
    But please do not worry that if the stains if unremovable, we are sure to make you compensation like resend you one or give you other prefered solutions.


    Hello. I did it but it seems it can't be removed, i've posted it in a community where i am and people said that it's "burned" or something like that and that it can't be removed :(




  • DinoLily
    Administrator
    Posts:14442
    1 DinoPoint™ gained for this post
    Defective product
    Posted: 10/08/2012 02:57 EST
    Sorry for that.
    As it may be caused during procession, we are wondering whether you could have it washed to see whether it'll be clean.
    It will be appreciated if you could have a try.
    But please do not worry that if the stains if unremovable, we are sure to make you compensation like resend you one or give you other prefered solutions.
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