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Topic:No growth points awarded


Reply to this topic Back to topic list (Replies:6 / Views: 698)
  • Yee-Wei
    VIP
    Posts:28
    5 DinoPoint™ gained for this post
    No growth points awarded
    Posted: 03/31/2012 09:54 EST
    I had paid for this order 54551628-DD but there is no growth points or dinopoints awarded to me. Can you please rectify this error a.s.a.p?

    According to http://www.dinodirect.com/html/idinor-introduction.html - i will get 10 growth points per $1 purchases, and double dinopoints for the purchase, but in this order i get no growth points nor dinopoints.
  • Daniel
    Member
    Posts:1
    1 DinoPoint™ gained for this post
    No growth points awarded
    Posted: 04/05/2012 16:54 EST
    woof
  • Yee-Wei
    VIP
    Posts:62
    1 DinoPoint™ gained for this post
    No growth points awarded
    Posted: 04/05/2012 08:39 EST
    What is there no solution from your customer service on this growth points?



    Quote Content

    Your customer service reply saying that because my price is cheap and there will be no growth points or dinopoints awarded. This is not right!

    Your Growth rules @ http://www.dinodirect.com/html/idinor-introduction.html clearly mention I should get growth point from purchases at your dinodirect. There is no such thing as order made by a preferential link has no growth point. When i ordered i has also double checked with your Lilian Tan on this, and she confirmed that i will get growth point too. Please follow to the rules, ok?

    ----------------

    Dear Yee-Wei,

    We have reported your matter to our realted department. They are dealing with this matter now. Once solved the problem, we will let know. Your understanding would be highly appreciated. We will do what we can do to help you. Please don’t let this small issue bother you. Have a wonderful day as always.

    Regards
    [/Q]
  • Yee-Wei
    VIP
    Posts:62
    1 DinoPoint™ gained for this post
    No growth points awarded
    Posted: 04/01/2012 06:43 EST
    Your customer service reply saying that because my price is cheap and there will be no growth points or dinopoints awarded. This is not right!

    Your Growth rules @ http://www.dinodirect.com/html/idinor-introduction.html clearly mention I should get growth point from purchases at your dinodirect. There is no such thing as order made by a preferential link has no growth point. When i ordered i has also double checked with your Lilian Tan on this, and she confirmed that i will get growth point too. Please follow to the rules, ok?

    ----------------

    Dear Yee-Wei,

    We have reported your matter to our realted department. They are dealing with this matter now. Once solved the problem, we will let know. Your understanding would be highly appreciated. We will do what we can do to help you. Please don’t let this small issue bother you. Have a wonderful day as always.

    Regards[/Q]
  • DinoLily
    Administrator
    Posts:14324
    1 DinoPoint™ gained for this post
    No growth points awarded
    Posted: 03/31/2012 22:44 EST

    Quote Content

    I have not recieved my dino points since a month after joining, spending over$350.00, not any discounts, no shipping upgrade discounts And the shipping was not abided by I have been trying to get resolved for 3 months, and they ignore my request by [ending me email asking about order numbers that are irrelivant. I give up and will be filing claims through my pay pal. Good luckQ]I had paid for this order 54551628-DD but there is no growth points or dinopoints awarded to me. Can you please rectify this error a.s.a.p?

    According to http://www.dinodirect.com/html/idinor-introduction.html - i will get 10 growth points per $1 purchases, and double dinopoints for the purchase, but in this order i get no growth points nor dinopoints.
    [/Q]

    Dear Starr.

    For purchase reward, DinoPoint are issued to any purchased order, shipping fee excluded, at the rate of 1 dollar to 1 point and only integral amount is accounted. We have checked your orders, we found that you use dinopoints and giftcard in several orders. In this case, the redeemed price would not be issued DinoPoint. As you are our valuable iDinor member, you can get 5% off for the first order. What's more, from now on, you can see the money you save with your every order in your cart. Please click here to view more details: http://www.dinodirect.com/Forum/Latest-Posts-5/iDinor-VIP-Members-Saving-Details-1-79837/?cur=AUD Hope that makes you more clear about your iDinor VIP privileges. Some of your products are out of stock now. As for this matter,we suggest you contacting our CS department to refund your money or send you a similar product instead.You can contact our customer service via live chat at http://bit.ly/ndJyA9 Your cooperation would be highly appreciated.

    Regards
  • DinoLily
    Administrator
    Posts:14324
    1 DinoPoint™ gained for this post
    No growth points awarded
    Posted: 03/31/2012 22:32 EST

    Quote Content

    I had paid for this order 54551628-DD but there is no growth points or dinopoints awarded to me. Can you please rectify this error a.s.a.p?

    According to http://www.dinodirect.com/html/idinor-introduction.html - i will get 10 growth points per $1 purchases, and double dinopoints for the purchase, but in this order i get no growth points nor dinopoints.


    Dear Yee-Wei,

    We have reported your matter to our realted department. They are dealing with this matter now. Once solved the problem, we will let know. Your understanding would be highly appreciated. We will do what we can do to help you. Please don’t let this small issue bother you. Have a wonderful day as always.

    Regards
  • Starr
    VIP
    Posts:2
    1 DinoPoint™ gained for this post
    No growth points awarded
    Posted: 03/31/2012 14:22 EST
    I have not recieved my dino points since a month after joining, spending over$350.00, not any discounts, no shipping upgrade discounts And the shipping was not abided by I have been trying to get resolved for 3 months, and they ignore my request by [ending me email asking about order numbers that are irrelivant. I give up and will be filing claims through my pay pal. Good luckQ]I had paid for this order 54551628-DD but there is no growth points or dinopoints awarded to me. Can you please rectify this error a.s.a.p?

    According to http://www.dinodirect.com/html/idinor-introduction.html - i will get 10 growth points per $1 purchases, and double dinopoints for the purchase, but in this order i get no growth points nor dinopoints. [/Q]
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