The $10 Birthday GiftCard is for VIP1 and $20 Giftcard is for VIP2
$30 Birthday GiftCard is for VIP3 only.
You can apply for the Birthday Giftcard on http://www.dinodirect.com/free-birthday-gifts/ in the birthday month. You can check this GiftCard No. and password in “My Discount Info” which is in "My Account".
For example, if your birthday is on Jun 15, but you become a VIP on Jun 20, you can apply for the Birthday GiftCard in the whole June next year (You need to be a VIP in June next year).
Further questions, please contact our Live Chat.
The fastest way to contact us is the VIP2/VIP3 member Channel. After signing into your account, click ‘
Customer Service’ on the middle of DinoDirect page, then start Live Chat.
To find the most recent shipping information concerning a dinodirect.com order, Please log into My Account to check your order status.
The following terms indicate the status of an order:
1. Submitted orders: The customer successfully submitted their order to DinoDirect.com.
2. Order Paid: Your order has been paid and is ready to be approved by our system. A confirmation Email will be sent to you once your order goes through in a few minutes.
3. Order Approved: Your order was approved successfully and was sent to the warehouse to be prepared (you can check the preparing time). Besides, you will receive a confirmation email about your order approval.
Supply preparing: In the following 3 steps your order status is under supply preparing.
Step 1: We are stocking up your item, and will ship it out if the item is available in stock.
Step 2: Your order is under quality inspection and ready to be packaged, but sometimes it will fail to be shipped out because the quality of the item is substandard. In that case, the last order status will indicate out of stock.
Step 3: Your item is available for packaging. We will pack it and ship it out as soon as possible.
4. Shipped: Your package is on the way. As long as you select $2.99 insurance fee for regular post service or EMS, DHL, UPS, Fedex when placing the order, a tracking number will be indicated in Order Tracking of My Account.
5. Partially shipped: Your package is partially shipped. As long as you select $2.99 insurance fee for regular post service or EMS,DHL,UPS,Fedex when placing the order, a tracking number will be sent to you via Email within 24-48 hours and also indicated in Order Tracking of My Account. Regarding the unshipped products, please browse through our website, select one similar item as an exchange, and then inform our customer service representative of the SKU number of the replacement by opening a case or live chat. You may also request a partial refund for the unshipped item(s). The refunds of your order will be directly issued into your Dino Wallet account.
6. Out of Stock: Your order is out of stock, please browse through our website, select one similar item as an exchange, and then inform our customer service representative of the SKU number of the replacement by opening a case or live chat. You may also ask a full refund for the out of stock item(s).The refunds of your order will be directly issued into your Dino Wallet account.
7. Cancelled: Only three circumstances would cause cancellation of an order:
A. Due to an unforeseen circumstance, DinoDirect.com cannot process an order at this time.
B. The customer's form of payment was not successfully processed.
C. The customer cancelled the order under a reasonable circumstance.
Note: It may take five days for international orders to appear in your order history. Tracking information for international orders will not be available until your parcel(s) leave the delivery company.
1. What are VIP members?
VIP members are the most valuable and active customers who are for retail purchase instead of Wholesale or Drop-shipping on DinoDirect. We focus on providing them with the most considerate service on different aspects, and also exclusive privileges all the time. Their satisfied shopping experience is our eternal pursuit. We sincerely invite you to be a VIP.
2. Why I need to be a VIP?
There are kinds of privileges for VIP members, including extra discounts, Free Sample, Birthday GiftCard, etc. The longer you are in VIP Club, the more you can save.
3. How to be a VIP?
B. When your V2/V3 identity is expired, you will be demoted to V1.
C. Your V2/V3 identity can be extended for 3 months freely as long as you meet the corresponding demands as below:
V2: 2 orders (excluding Wholesale orders and Drop-shipping orders) which are separately>=US$20 (actually paid part, excluding GiftCard, Rewards, etc) during the 3 months before your V2 identity is expired.
V3: 3 orders (excluding Wholesale orders and Drop-shipping orders) which are separately>=US$50 (actually paid part, excluding GiftCard, Rewards, etc) during the 3 months before your V3 identity is expired.
For example, your V3 identity will be expired on 12/31/2013 and you have placed 3 orders which are separately>=US$50 from 09/31/2013 to 12/31/2013, your V3 identity will be extended to 03/31/2014 freely.
D. Your V2/V3 identity can be extended for several times as long as you meet the demands. But once it is expired, you can only activate it by paying the membership fee.
E. Every customer only has one chance to gain the VIP identity freely for each level from V1 to V3 by cumulative payment amount (actually paid part, excluding Giftcard, Rewards, etc)
F. If you get another VIP identity freely by consumption when you are enjoying a paid VIP identity at the same time, the paid part will be paused and be reactive after your freely get part is expired.
G. You can check order details in My Account.
You can enjoy different discount according to different categories:
5. VIP discounts & extra discount conjunction principle
A. VIP discounts are still available on most of discounted items (excluding clearance items and specified activities.)
B. The final discount of VIP members must follow the promotion rules of DinoDirect.
C. The sales system will regulate and monitor the coupon using rule automatically and we reserve the right of the final interpretation.If you have any further question, please contact us via Live-Chat.
D. Since VIP enjoy exclusively up to 22% discount which is much higher than ordinary members, coupons can't be used together with Rewards. Your understanding is highly appreciated.
6. How to cancel my Auto-Pay?
About how to cancel your AutoPay, please go to: http://www.dinodirect.com/help/cancelmembershipfee/
7. What are the VIP privileges?
1. Missing time for the package(s)
Shipping Merthods Regular post service
UPS/FedEx/DHL/USA-Express/Aramex United States/Canada
30 Business Days
20 Business Days
15 Business Days Australia/New Zealand/Most European countries
45 Business Days
30 Business Days
20 Business Days Other countries
60 Business Days
40 Business Days
30 Business Days
2.I never received My Order after the missing time.
We apologize for the inconvenience it may cause if you still have not received the package before the estimated missing time. And what you can do?
Step1: please log into My Account to check the shipping information about your order.
Note: If you have a tracking number, you should try to contact your local post office with the tracking number, and they may give you some detailed tracking information.
Step2: Check whether your family members, neighbors, coworkers, building managers, or others have accepted your order if you were not at home during a delivery attempt.
Step3: In your absence, the postman may have placed your order somewhere near your door, but out of plain view. Look for your order in the way places such as a back door, garage, or behind bushes.
Step4: If you still cannot locate your past due order, please contact our customer representative or Live Chat for assisance. Our work staff will help you to solve the isuue in a timely manner.
Usually, order can not be cancelled after 5 days you placed the order, because we are processing your order.
Note: If you decide to cancel the order, please contact our customer representative or Live Chat. Once we get your request, we will give you a satisfactory solution.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
1. Item(s) is (are) not available.
2. Difficulty in processing your payment information.
3. Cannot ship to address provided.
4. Duplicate order was placed
Note: Once your order is cancelled, you will receive a notice regarding your order through a call or email from us. We will explain the reason for cancellation. You will not be billed for the cancelled order(s) or item(s).
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
1. The item(s) is (are) not available.
2. Your payment information could not be verified.
3. The shipping address could not be verified.
Note: Once your order is cancelled, you will receive a notice regarding your order through a call or an email from us. You will not be billed for the cancelled order(s) or item(s).
1. For the item(s) with the quality issue
Once Customer Service confirmed the product was not damaged on purpose, you can initiate a return for the item(s) with quality problems within 30 days after you received it. Please be ready to provide Customer Service with photographs or the videos clearly showing any issues related to the item. If it is our fault, we will refund the full cost of the merchandise as well as shipping fees.The refunds of your order will be directly issued into your Dino Wallet account.
2. For the wrong size item
Please do remember to read the size details before you place the order. If you buy the wrong size, the returning shipping fee will be on your own cost.
Items with an actual measured size of at least 2 cm larger or smaller than the size chart on our website are considered to be allowable. Please send the clear pictures to show the correct size of the item(s) received. Errors of less than 2 cm are not grounded for a refund.
3. For the item not as described
If the item(s) differs greatly from the specifications or the descriptions on our website, Please provide our Customer Service with photographs or the videos clearly showing any issues related to the item. We will also take responsibility if it is our fault.
4. Color Mismatch
The settings of your computer screen may alter the color of the pictures shown on DinoDirect.com. Slight color mismatch between the color of your item(s) and the color shown on screen may not mean that the item(s) is defective or wrongly-shipped.
5. For the item which you do not want
You may be eligible for a return or exchange depending on your situation and the type of item(s) involved. However, the returning shipping fee will be on your own cost.
6. For the item returned to the wrong address
We have only one returning address. So if you return the item(s) to the wrong address without our permission, you are not expected to ask for the refund for the returning package(s).
1. Change another browser(IE or Fire-Fox ,etc) to place the order. Please try to disable the “Zone Alarm Security Suite” function. The popup window is the payment window.
2. Change to another payment method. We accept credit card, pay-pal, or real-time transfer payment methods.
3. Please make sure that you have entered all the right personal information like your card number, expiration date, security code, etc.
4. If you still cannot pay your order successfully, you can click here for help via live-chat.
If you want to cancel your order, please contact our customer representative or Live Chat.
Usually order can not be changed after it is approved. If you placed the order by mistake, please contact our Live Chat. Then we will give you a satisfactory solution. While if the package has been shipped out, we cannot change it for you. Hope you can understand it.
1. You may select a similar item on our website and contact our customer representative or Live Chat to request an exchange.
Note: Please remember to write down the SKU number of the replacement with the required information such as color, size,etc, so that our customer service work staff can deal with the exchange for you timely. You will receive a new order number for the exchange via E-mail within 24 hours-48 hours.
2. You may contact our customer representative or Live Chat to request them to recommend you some favorable items.
3. You may contact our customer representative or Live Chat to request the refund of the item which is out of stock.
Note: The refunds of your order will be directly issued into your Dino Wallet account.
Due to the logistic company does not update the news in time. As a result, there is no information about the delivery. In this case, could you please wait for a few more days, then try it again.
Standard preparing time and delivery time for your package Products Preparing Time Normal Items 3 to 5 Business Days Lasers 7 to 10 Business Days Tattoo Items 15 to 20 Business Days Wedding Dress or Evening Dress 15 to 25 Business Days
Usually, it will take about 1 to 3 business days to check the quality and prepare
the package. For special items, it may take a little longer time.
3 to 5 Business Days
7 to 10 Business Days
15 to 20 Business Days
Wedding Dress or Evening Dress
15 to 25 Business Days
Shipping Method Country Shipping Time EMS All countries 5 to 10 Business Days DHL\UPS\FedEx All countries 3 to 7 Business Days USA Express United States 5 to 10 Business Days Aramex United Arab Emirates, Kuwait, Saudi Arabia, Turkey , Egypt, Israel ,Sri Lanka, South Africa , Bahrain, Iran ,Iraq ,Oman,Qatar ,Cyprus, 5 to 10 Business Days United States/Canada 7 to 14 Business Days Regular Post Service Australia/New Zealand/European countries 15 to 25 Business Days Other countries 3 to 5 weeks During the shipping time, you can log into My account to check more tracking information about your order.
Jordan, Lebanon ,Syria, Yemen , India, Bangladesh ,Pakistan
You don't need to worry about your order. It would usually arrive on time unless there are unpredictable factors (bad weather etc) which cause delay. We do appreciate your understanding in this matter.
You will get a satisfactory resolution if you haven't received your package beyond the missing time.
5 to 10 Business Days
3 to 7 Business Days
5 to 10 Business Days
United Arab Emirates, Kuwait, Saudi Arabia, Turkey , Egypt, Israel ,Sri Lanka, South Africa , Bahrain, Iran ,Iraq ,Oman,Qatar ,Cyprus,
5 to 10 Business Days
7 to 14 Business Days
Regular Post Service
Australia/New Zealand/European countries
15 to 25 Business Days
3 to 5 weeks
During the shipping time, you can log into My account to check more tracking information about your order.
Laser pointer, E-Cigarette and the product which includs batteries cannot be shipped by express shipping method.
In order to make the order be delivered safe and sound, we would like to send your package by regular mail, but the shipping time is a little longer since it may easily be detained by the customs.
There are mainly two reasons for that:
1. Some items in your order are back ordered ones. We do not want to delay the delivery of the remains. So items in stock will usually be shipped in advance. Back ordered items will be shipped out timely once they are sourced later.
2. Some special items which include easily-detained accessories, such as batteries, will be shipped separately by the carrier, especially when you choose express mail like DHL/UPS/Fedex.The main product(s) will be sent by the shipping method which you chose while the accessories like batteries will be usually sent by regular post service, which could be cleared by the customs easier.
·Dino Gift Card is a prepaid card, not a rechargeable card.
·Dino Gift Card is sold at a lower price.
·Once you buy Dino Gift Card, the Card number and password will be delivered to Email inbox in minutes.
·If the amount of your Gift Card does NOT cover the total purchase amount, you will need to pay for the remainder of the purchase with a valid form of payment.
·If the amount of your Gift Card is for MORE than the total order amount, the balance amount will be stored on your Gift Card account for future use.
·Gift Card is NON-transferable, NON-refundable and is NOT redeemable for cash.
·When making a purchase online at Dinodirect.com, you may redeem only one Gift Card per order.
How to use it?
·Enter your Card number and password during check out.(see illustration below)
Click "Apply" button after you enter the number and password, then there will be some tips to guide you what to do next.If the Card is available and the balance can cover the order amount, please click "Continue checkout" after you apply the Card.
What kind of shipping methods do you offer?
We provide the worldwide free shipping by regular mail, and the Express mail (such as EMS, UPS, DHL or Fedex), which will cost you express shipping fee, but you can get your package earlier.
Note: If you put the item into your cart and you cannot choose regular mail, it means that the items, which you choose are overweight or oversize, it only can be delivered by Express mail. In this case, you need to pay for the express shipping fee.
Personally identifiable information may include information that you provide us by requesting information when registering for special offers or programs or when you purchase products online. This may include your name, address (including billing and shipping addresses), telephone number, e-mail address, organization, city, state and zip code. We may use this information to process and ship orders to contact you about the status of your order, and to contact you with answers to your questions, or to provide information about new and exciting products, services, promotions and corporate-related information. We may use mailings, telephone calls and e-mails to contact you.
You also may create an account through DinoDirect.com at any time by providing your email address and creating a unique password. An account is not required to visit our site or to place an order at DinoDirect.com. Creating an account allows you to save order information, order history, track status of your orders and set your ordering preferences. For your privacy and security, we do not store credit card or Gift Card numbers in your account. You may change saved account information anytime. Simply visit the Your Account page, log in with your email address and password.
For those customers who purchase products from us and additional personal identifiable information such as credit card information will be collected. We are committed to the protection of the privacy of our customers and visitors. While in the checkout process of our online store, we make use of 128 bit encryption via digital IDs to enable our commerce site to conduct authenticated, strongly encrypted online commerce. Customers can submit credit card numbers or other personal information to our site with the assurance that they are doing business with us and that the information which they are sending to us cannot be intercepted or decrypted by anyone else.
If you have registered for Special E-mail Offerings, you may unsubscribe from the program, by visiting the e-mail unsubscribe page or click on the links available at the bottom of any of these special offer e-mails. You may also request the removal of your information by contacting us via e-mail.
If you wish to receive more personalized information from DinoDirect or change anything about your profile such as your e-mail format, please click on the links available at the bottom of any of these special offer e-mails or visit the Your Profile page.
Non-personally identifiable information is collected without any direct association with you specifically. In the normal course of using DinoDirect.com, we may collect information about your habits and usage of our sites.
An IP address is a number that is assigned to your computer when you are using Internet. Web servers automatically identify your computer by its IP address. DinoDirect collects IP addresses for the system administrational purposes, to report aggregated information and audit the use of our site. If we are required to do so by law, for example, in response to a court order or subpoena, we will provide these IP addresses to the proper authorities.
Sharing and Disclosure Your Information
Information about you specifically will not be used for any other purpose and we will carry out the services you requested from DinoDirect and its affiliates. All of our affiliates have agreed to maintain the security and confidentiality of the information we provide to them.
We will not sell or rent your personally identifiable information to anyone at any time.
We will not use any personal information beyond what is necessary to assist us in delivering to you the services you have requested.
We may send personally identifiable information about you to other organizations when:
We have your consent to share the information.
We need to share your information in order to provide the product or service you have requested.
We are required to do so by law.
You may delete these files from your computer at any time. You can set your web browser to notify you if such information is about to be placed on your computer, and you can choose the option in your web browser to refuse it. If you refuse the information, you may not be able to make full use of the features on our web site.
If you elect to use our "Email Your Wish List" service for informing a friend about our site or products you are interested in, we may ask for your email address, your name, the email address or the name of your friend and the email address of your friend. DinoDirect will automatically send the friend a one-time email on your behalf. DinoDirect does not store this information. It is only used for sending this one time email.
If you have questions, suggestions or concerns regarding our products or services please contact us at:
Phone: 650-265-1038 650-489-0224
Address: FLAT/RM 1505 15/F WORLD-WIDE HOUSE 19 DES VOEUX RD CENTRAL
Company Name:Dinodirect China Limited
Conditions for Use of Logos:
All design logos appearing on this site (site materials) are the exclusive property of DinoDirect Corporation. As such, DinoDirect owns all right, title and interest in the Logos, including but not limited to, copyright, trademark, service mark, trade dress, moral rights, rights under any statutory protection of fine arts, and otherwise, as applicable.
As a condition of your use of any Logo, you agree to:
?Refrain from asserting any ownership, proprietary or other rights in any Logo or to challenge, contest, or take any other action inconsistent with Our exclusive ownership rights in the Logos, irrespective of any use you may make of any Logo;
?Refrain from seeking any form of registration in any state, federal or foreign jurisdiction, of any trademark, service mark, trade dress, logo or other commercial designation that includes any Logo or any colorable imitation or derivative thereof;
?Refrain from pursuing any claim, action or proceeding against DinoDirect, vendors or customers based upon any Logo used by you;
?Indemnify and defend DinoDirect and against any claim, cost or liability of any kind, including for copyright and trademark infringement, arising out of your use of any Logo;
?Waive, release and hold harmless DinoDirect, vendors or customers from any claim or liability based upon our printing or provision of any materials to any other customer of DinoDirect containing a Logo similar or identical to a Logo selected by you.
Copyright of Content
All the DinoDirect members have right to upload the photos and videos while you place a review. All postings, messages, texts, files, images, photos, videos, sounds, or other materials ("Content") posted on, transmitted through, or linked from the service, are the sole responsibility of the person from whom such Content originated. More importantly, you are entirely responsible for each individual item ("Item") of Content that you post, email or make available via the service. DinoDirect does not control and is not responsible for Content made available through the service, and that by using the service; you may be exposed to Content that is offensive, indecent, inaccurate, misleading, or objectionable. Furthermore, the DinoDirect site and Content available through the service may contain links to other websites, which are completely independent of DinoDirect.
Dino Direct makes no representation or warranty as to the accuracy, completeness or authenticity of the information contained in any such site. Your linking to any other websites is at your own risk. You agree that you must evaluate, and bear all risks associated with, the use of any Content, that you may not rely on said Content, and that under no circumstances will Dino Direct be liable in any way for any Content or for any loss or damage of any kind incurred as a result of the use of any Content posted, emailed or otherwise made available via the Service. You acknowledge that DinoDirect does not pre-screen or approve Content, but that Dino Direct shall have the right (but not the obligation) in its sole discretion to refuse, delete or move any Content that is available via the service, for violating the letter or spirit of the TOU or for any other reason.
Third Party Content, Sites, and Services
DinoDirect site and Content available through the service may contain features and functionalities that may link you or provide you with access to third party content which is completely independent of Dino Direct, including web sites, directories, servers, networks, systems, information and databases, applications, software, programs, products or services, and the Internet as a whole.
Your interactions with organizations and/or individuals found on or through the service, including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such dealings are solely between you and such organizations and/or individuals. You should make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties.
You agree that DinoDirect shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings. If there is a dispute between participants on this site, or between users and any third party, you understand and agree that DinoDirect is under no obligation to become involved.
DinoDirect and the materials contained therein are provided without warranties of any kind, express or implied. Your expressly agree that use of the site, including all content or date distributed by or, downloaded or accessed from or through the site, is at your sole risk.
DinoDirect does not represent or warrant that materials in the site are accurate, complete, current, reliable or error-free.
DinoDirect is not responsible for typographical errors or omissions relating to pricing, text or photography. We can not and do not represent or warrant that the site or its server(s) is(are) free of viruses or other harmful components, including content that is posted by third parties. You should use industry-recognized software to detect and disinfect viruses from any download.
Some jurisdictions do not allow the limitation or exclusion of certain warranties or conditions, so some of the above exclusions may not apply to you.
In no event shall we be liable for any indirect, special, incidental, consequential or punitive damages whether in an action in contract, tort, equity or otherwise, arising out of or in any way connected with the use of or inability to use this site or the materials therein or resulting from unauthorized access to or alteration of Date. The parties acknowledge that this is a reasonable allocation of risk.
The site and its services are not directed to, and not intended for the use of children under the age of 13. If you are under the age of 13, please do not submit any reviews of products or services or any personal information to the site or the Review Service.
Changes to These Terms
DinoDirect reserves the right to change or modify any of the terms and conditions contained in these Site Terms, or any policy of the site, from time to time at any time and in its sole discretion. If Dino Direct decides to change these Site Terms or a Site policies, it will post a new version on the site and update the effective date set forth above. Any changes or modifications to these Site Terms will be effective upon posting of the revisions. Your continued use of the site following posting of any changes or modifications constitute your acceptance of such changes or modifications
Q:What is Presell?
A:A way to booking high quality , First Publish product(s) on Dinodirect.
Q:How to buy presell product? A:Selected item(s) →Reserve →get a discount code ("My Account"→“My Discount Info”)→ Product Releasing → use your coupon Reorder & complete order → Delivery.
A:Selected item(s) →Reserve →get a discount code ("My Account"→“My Discount Info”)→ Product Releasing → use your coupon Reorder & complete order → Delivery.
Your Order E-mails
1. When we confirm your order or order ID
An email will be sent to your email box once your payment is confirmed, and your order will be prepared by our staff right away.
2. When telephone number is invalid
We will send you an email once we cannot contact you and your order will NOT be processed until we get connection with you.
3. When we need to confirm your shipping information
An email will be sent to you once we need you to confirm your shipping address. We won't send this email to you when your order is ready to be delivered and your shipping has no problem to deliver.
4. When we need more information from you
An email will be sent to you once our system cannot approve your order and we need some more information to approve your order instantly.
5. When tracking No. of your order provided
We will send you an email once we get the tracking ID of your order. And you may check the order status anytime online with such tracking ID.
6. Pending eCheck received, we have to wait for your eCheck payment cleared
An email will be sent to you once your payment is pending which controlled by PayPal or your credit card issuer. Please contact the PayPal or your credit card issuer as soon as you can resolve this problem or the payment has to be cleared within 3-5 business days. Please pay more patience on this issue.
7. When the item(s) which you purchased is(are) out of stock or is(are) partially shipped
We will send an Email to tell you about it. And you may select other item as a replacement. Then just tell us the SKU number of the item.
The electronics mainly refers to Computers, e-book readers, GPS, Camcorders, Cell phones, Video Games, Mp3, Car Electronics.
Electronics and the flashlights with quality issues are eligible for a full refund or exchange within 30 days of delivery to customer, once Customer Service has confirmed the product was not damaged on purpose. It is strongly advised customer can provide videos clearly showing the issues.
2. Customized Dresses
This mainly refers to wedding dress, event dress and other customized dresses.
For a customized dress that’s completely designed and made just for you, such as a wedding gown or special occasion dress, DinoDirect kindly reminds you to check the size chart, color, the processing time to make sure the dress can reach you in time if you need it for a special occasion.
Please be aware that we do not accept returns or exchanges once your order has been shipped. You could also check the return policy for customized items on the items description page.
Flashlights with quality issues are eligible for a full refund or exchange within 45 days of delivery to the customer.
Once customer service confirmed the product was not damaged on purpose. Please be ready to provide them with photographs or the videos clearly showing any issues related to the item. And if the item(s) can be fixed in the local stores, we would like to offer the compensation for the repair fee up to 100% of the product price.