1. For the item(s) with the quality issue
Once Customer Service confirmed the product was not damaged on purpose，you can initiate a return for the item(s) with quality problems within 30 days after you received it. Please be ready to provide Customer Service with photographs or the videos clearly showing any issues related to the item. If it is our fault, we will refund the full cost of the merchandise as well as shipping fees.
2. For the wrong size item
Please do remember to read the size details before you place the order. If you buy the wrong size, the returning shipping fee will be on your own cost.
Items with an actual measured size of at least 2 cm larger or smaller than the size chart on our website are considered to be allowable. Please send the clear pictures to show the correct size of the item(s) received. Errors of less than 2 cm are not grounded for a refund.
3. For the item not as described
If the item(s) differs greatly from the specifications or the descriptions on our website, Please provide our Customer Service with photographs or the videos clearly showing any issues related to the item. We will also take responsibility if it is our fault.
4. Color Mismatch
The settings of your computer screen may alter the color of the pictures shown on DinoDirect.com. Slight color mismatch between the color of your item(s) and the color shown on screen may not mean that the item(s) is defective or wrongly-shipped.
5. For the item which you do not want
You may be eligible for a return or exchange depending on your situation and the type of item(s) involved. However, the returning shipping fee will be on your own cost.
6. For the item returned to the wrong address
We have only one returning address. So if you return the item(s) to the wrong address without our permission, you are not expected to ask for the refund for the returning package(s).
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