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Special return instructions for some categories
  • 1. Electronics
    The electronics mainly refers to Computers, e-book readers, GPS, Camcorders, Cell phones, Video Games, Mp3, Tablet, TV Boxes, Wearable Devices, Car Electronics.

    Electronics and the flashlights with quality issues are eligible for a full refund or exchange within 30 days of delivery to customer, once Customer Service has confirmed the product was not damaged on purpose. It is strongly advised customer can provide videos clearly showing the issues. 

    2. Customized Dresses
    This mainly refers to wedding dress, event dress and other customized dresses.

    For a customized dress that’s completely designed and made just for you, such as a wedding gown or special occasion dress, DinoDirect kindly reminds you to check the size chart, color, the processing time to make sure the dress can reach you in time if you need it for a special occasion.

    Please be aware that we do not accept returns or exchanges once your order has been shipped. You could also check the return policy for customized items on the items description page.

    3. Flashlights:
    Flashlights with quality issues are eligible for a full refund or exchange within 45 days of delivery to the customer.

    Once customer service confirmed the product was not damaged on purpose. Please be ready to provide them with photographs or the videos clearly showing any issues related to the item. And if the item(s) can be fixed in the local stores, we would like to offer the compensation for the repair fee up to 100% of the product price.

    4. Bra And underwear Items 
    In consideration of personal hygiene, bra and underwear items are not available for return excluding a quality issue. (The quality problem must be reported within 48 hours of delivery, and pictures clearly showing the defect(s) are necessary). Any return because of unfit size or product not as expected is unacceptable. We will provide an accurate size, please be sure the size is suitable before making purchase.

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