HI, this is . I am your exclusive service manager and responsible for all of your questions at DinoDirect. I will dedicate to solve all your problems quickly and effectively.
If your question has not been resolved with customer service manager, please contact our Senior Manager by emailing to firstname.lastname@example.org . We assure that your problem will be solved seriously in 1 business day.
1. DinoDirect will be responsible for the retuning fee by regular post service with a tracking number if it is our fault.
2. DinoDirect will pay for the returning shipping fee by regular post service if customer paid $0.99 insurance fee.
3. DinoDirect will not pay for the returning fee for any express mail except regular post service mail.
4. The shipping back fee depends on the local post. You can inquire the international freight cost in the local post office. Some regular post mail fee for your reference as below:
Note: The return shipping fee should be paid by the customer in advance, after we get the returned item(s), we will offer you a satisfactory solution such as a refund.
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