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DinoDirect Help Center
Dino Wallet FAQs

  • 1. Is there anything I need to do when i first enter into my Dino Wallet account?

    Yes, in order to make sure your account security, you must set up your exclusive transaction password first.

    2. What’s the role of transaction password?

    Transaction password is the entity that establishes the authenticity of the user. Verifying the transaction password is an act of authentication. It is a high-security lock for your Dino Wallet, which reduces the risk from an unauthorized intruder. Therefore, please set up transaction password when you first use Dino Wallet, and remember and keep it secret.

    A transaction password should be at least 6 characters in length and contain a mix of numbers and letters.

    3. What can I do when I forget my transaction password, or need to reset my transaction password?

    1> Reset Transaction Password
    Enter into “Account Management” of My Dino Wallet. Click” Reset Transaction Password”, then input your new transaction password and submits.

    2> Find the Transaction Password
    Step1: Enter into “Account Management” of My Dino Wallet, and click” Find the Transaction Password ”
    Step 2: Click “Application Email Verification”. We will send an email to your registered email address Step 3: Check your email, and click the link in the email
    Step4: Reset your new transaction password

    4. What is Dino Wallet Recharge?

    Dino Wallet Recharge is a feature that allows you to transfer funds from your local bank account to your DinoDirect account by making a local interbank transfer. You can then use the account balance to pay for online purchases at DinoDirect.

    5. Are there any rules about recharge wallet?

    1> Recharge amount must be a positive integer greater than 1
    2> Recharge amount cannot be withdrawn
    3> Recharge amount cannot be applied towards the purchase of coupon, gift cards, iDinor privilege, DinoPoints etc.
    4> To ensure wallet safety, please set up transaction password firstly before you recharge wallet.
    Set up Transaction Password
    Each recharged operation will be recorded. You can check the details in transaction record of My Dino Wallet.

    6. Will my order refunds be issued into My Dino Wallet?

    Yes, the refunds of your order will be directly issued into your Dino Wallet account. 

    7. Can I use Rewards to buy all products at DinoDirect?

    Yes, you can use the rewards of your Dino Wallet to buy all products at DinoDirect. But Dino Wallet Rewards cannot be applied towards the purchase of coupon, gift cards, iDinor privilege, DinoPoints etc.

    9. How can I get Dino Wallet rewards?

    You can get Dino Wallet rewards from Dino Wallet recharge, promotional activity of website, commissions etc. The part of order compensations also are compensated in Dino Wallet rewards.

    10. How can I know my Dino Wallet transaction information?

    Each transaction operation will be recorded in My Dino Wallet on “Transaction Record” page.

    11. Are there any limits on Rewards sharing?

    Yes.
    1. The maximum number of sharing is 5 persons per day, and the maximum sharing amount is $50 for one person each time.
    2. One customer can receive Rewards up to 5 times per day.
    3. Only the type of Refund Reward and Recharge Reward could be shared.

    12. Are there any limits on using Rewards?

    1> The Rewards you can use in one order can not be more than 20% of the order amount.
    2> Dino Wallet Rewards cannot be applied towards the purchase of coupon, gift cards, iDinor privilege, DinoPoints etc.
    3> Rewards are unable to be refunded. While refunding an order which contained rewards, the rewards will become invalid automatically.
    4> Rewards must be used in the valid time. but cannot be withdrawn.
    5> The valid time for rewards which are shared is 90 days.
    6> The maximum number of sharing is 5 persons per day, and the maximum sharing amount is $50 for one person each time.
    7> One customer can receive Rewards up to 5 times per day.
    8> The order must be one-off payment while pay by Dino Wallet balance/Rewards and other payment methods together.

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