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Order Cancellation Policy
  • Usually, order can not be cancelled after 5 days you placed the order, because we are processing your order.
    Note: If you decide to cancel the order, please contact our customer representative or Live Chat. Once we get your request, we will give you a satisfactory solution.

    By DinoDirect
    Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
    1. Item(s) is (are) not available.

    2. Difficulty in processing your payment information.

    3. Cannot ship to address provided.

    4. Duplicate order was placed
    Note: Once your order is cancelled, you will receive a notice regarding your order through a call or email from us. We will explain the reason for cancellation. You will not be billed for the cancelled order(s) or item(s).

    By Customer
    Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
    1. The item(s) is (are) not available.

    2. Your payment information could not be verified.

    3. The shipping address could not be verified.
    Note: Once your order is cancelled, you will receive a notice regarding your order through a call or an email from us. You will not be billed for the cancelled order(s) or item(s).

     

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