HI, this is . I am your exclusive service manager and responsible for all of your questions at DinoDirect. I will dedicate to solve all your problems quickly and effectively.
If your question has not been resolved with customer service manager, please contact our Senior Manager by emailing to Liya@dinodirect.com. We assure that your problem will be solved seriously in 1 business day.
1. You may select a similar item on our website and contact our customer representative or Live Chat to request an exchange.
Note: Please remember to write down the SKU number of the replacement with the required information such as color, size,etc, so that our customer service work staff can deal with the exchange for you timely. You will receive a new order number for the exchange via E-mail within 24 hours-48 hours.
2. You may contact our customer representative or Live Chat to request them to recommend you some favorable items.
3. You may contact our customer representative or Live Chat to request the refund of the item which is out of stock.
Note: The refunds of your order will be directly issued into your Dino Wallet account.
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