How long can I receive my refund?

Refunds will be processed by DinoDirect within 1-2 business days after you received our confirmation on the cancellation. However, the account clearance time varies from the payment method you choose. As for the details, please see below:


PayPal
The amount will be cleared in your PayPal account right away once it is processed. You will receive a confirmation e-mail from both PayPal and DinoDirect.
Note: The refunds of your order will be directly issued into your Dino Wallet account.


Credit Card
For credit card payment, it usually takes 5-7 business days. Refund time may vary from different card issuing banks’ policies. You may also call your credit card issuing bank to verify your refund.
Note: The refunds of your order will be directly issued into your Dino Wallet account.


Wire Transfer, Boleto, Ideal, Yandex, Sofortuberweisung, Webmoney, Western Union
For the payment methods above, we cannot refund for you directly because we do not have your account information.The refunds of your order will be directly issued into your Dino Wallet account.
If you have any dissatisfaction and want a refund, please make sure to contact us first.