Sign In/Up
My Cart (0)
All Categories

Keywords: iPhone 6| Led Flashlights | Short Wedding Dresses | Cheap Tablets | Gopro | Clearance Sale

View or edit your browsing history Products I Viewed
Help Center
DinoDirect Help Center
Return Policy
  • 1. For the item(s) with the quality issue
    Once Customer Service confirmed the product was not damaged on purpose, you can initiate a return for the item(s) with quality problems within 30 days after you received it. Please be ready to provide Customer Service with photographs or the videos clearly showing any issues related to the item. If it is our fault, we will refund the full cost of the merchandise as well as shipping fees.The refunds of your order will be directly issued into your Dino Wallet account.

    2. For the wrong size item
    Please do remember to read the size details before you place the order. If you buy the wrong size, the returning shipping fee will be on your own cost.
    Items with an actual measured size of at least 2 cm larger or smaller than the size chart on our website are considered to be allowable. Please send the clear pictures to show the correct size of the item(s) received. Errors of less than 2 cm are not grounded for a refund.

    3. For the item not as described
    If the item(s) differs greatly from the specifications or the descriptions on our website, Please provide our Customer Service with photographs or the videos clearly showing any issues related to the item. We will also take responsibility if it is our fault.

    4. Color Mismatch
    The settings of your computer screen may alter the color of the pictures shown on DinoDirect.com. Slight color mismatch between the color of your item(s) and the color shown on screen may not mean that the item(s) is defective or wrongly-shipped.

    5. For the item which you do not want
    You may be eligible for a return or exchange depending on your situation and the type of item(s) involved. However, the returning shipping fee will be on your own cost.

    6. For the item returned to the wrong address
    We have only one returning address. So if you return the item(s) to the wrong address without our permission, you are not expected to ask for the refund for the returning package(s).


    If you have further questions, please:
Please leave us some feedback:
Was this answer helpful? Yes No  
Copyright DinoDirect Corporation 2014. All rights reserved. See our privacy policy, terms of use, disclaimer and takedown policy.
Sign In submit Submit Apply >> Continue Join Now Add Store To Wishlist Add a new address Back >> Continue checkout Save Cancel Remove/Change Items Add To Cart Shop Now Create Register now Open a Case Start a Live Chat View all < Create An Account Return to Sign in Send Confirmed Application Email Verification Get It GO Enter My iDinor Life! Close Join My Homepage Continue Shopping Share Rewards Accept Accept and Check >> Search Back Close the case Pay Now Cancel Submit Confirm Save Click for more info Write a Review Yes No Reply Sold Out Size Guide Color Guide No thanks Continue Upload Share Rewards Accept and Check >> Search view more Next et Transaction Code >> Confirm Remove Upload Video Upload Images >> Continue checkout Get Free Sample Write a feedback Buy Now OK Start Chat Create An Account No, thanks! Go Remind me 7 days later