The electronics mainly refers to Computers, e-book readers, GPS, Camcorders, Cell phones, Video Games, Mp3, Car Electronics.
Electronics and the flashlights with quality issues are eligible for a full refund or exchange within 30 days of delivery to customer, once Customer Service has confirmed the product was not damaged on purpose. It is strongly advised customer can provide videos clearly showing the issues.
2. Customized Dresses
This mainly refers to wedding dress, event dress and other customized dresses.
For a customized dress that’s completely designed and made just for you, such as a wedding gown or special occasion dress, DinoDirect kindly reminds you to check the size chart, color, the processing time to make sure the dress can reach you in time if you need it for a special occasion.
Please be aware that we do not accept returns or exchanges once your order has been shipped. You could also check the return policy for customized items on the items description page.
Flashlights with quality issues are eligible for a full refund or exchange within 45 days of delivery to the customer.
Once customer service confirmed the product was not damaged on purpose. Please be ready to provide them with photographs or the videos clearly showing any issues related to the item. And if the item(s) can be fixed in the local stores, we would like to offer the compensation for the repair fee up to 100% of the product price.
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