HI, this is . I am your exclusive service manager and responsible for all of your questions at DinoDirect. I will dedicate to solve all your problems quickly and effectively.
If your question has not been resolved with customer service manager, please contact our Senior Manager by emailing to Liya@dinodirect.com. We assure that your problem will be solved seriously in 1 business day.
1. Make sure Tick the box before “I have received the item”. If you have not received your items, a RMA could not be applied successfully.
2. Do describe why you want return the item in detail. For example, what is wrong with the item? Is it broken? A detailed description will help us solve problem earlier.
3. Upload a picture or a video, which would better show the detailed problem.
4. Tell us your expected choice after returned the item, do you want a replacement or a refund?
5. Then click apply and an RMA will be applied successfully. You will get a reply in one business day.
Notes: RMA will not go through if the application details do not match the required information above.
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