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What is Dinodirect’s return process
  • Items within product warranty can be returned either for a refund or a replacement.
    Only four steps can complete in applying a RMA successfully.

    1. Make sure Tick the box before “I have received the item”. If you have not received your items, a RMA could not be applied successfully.

    2. Do describe why you want return the item in detail. For example, what is wrong with the item? Is it broken? A detailed description will help us solve problem earlier. 

    3. Upload a picture or a video, which would better show the detailed problem.

    4. Tell us your expected choice after returned the item, do you want a replacement or a refund?

    5. Then click apply and an RMA will be applied successfully. You will get a reply as soon as possbile.

    RMA will not go through if the application details do not match the required information above.

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