1. What are VIP members?
VIP members are the most valuable and active customers who are for retail purchase instead of Wholesale or Drop-shipping on DinoDirect. We focus on providing them with the most considerate service on different aspects, and also exclusive privileges all the time. Their satisfied shopping experience is our eternal pursuit. We sincerely invite you to be a VIP.
2. Why I need to be a VIP member?
There are different kinds of privileges for VIP members, including extra discounts, Free Sample, Birthday GiftCard, etc. The longer you are in VIP Club, the more you can save.
3. How to be a VIP member?
A. Once you are a V1, your VIP identity will be permanent.
B. When your V2/V3 identity is expired, you will be demoted to V1.
C. Your V2/V3 identity can be extended for 3 months freely as long as you meet the corresponding demands as below:
V2: 2 orders (excluding Wholesale orders and Drop-shipping orders) which are separately>=US$20 (actually paid part, excluding GiftCard, Rewards, etc) during the 3 months before your V2 identity is expired.
V3: 3 orders (excluding Wholesale orders and Drop-shipping orders) which are separately>=US$50 (actually paid part, excluding GiftCard, Rewards, etc) during the 3 months before your V3 identity is expired.
For example, your V3 identity will be expired on 12/31/2013 and you have placed 3 orders which are separately>=US$50 from 09/31/2013 to 12/31/2013, your V3 identity will be extended to 03/31/2014 freely.
D. Your V2/V3 identity can be extended for several times as long as you meet the demands. But once it is expired, you can only activate it by paying the membership fee.
E. Every customer only has one chance to gain the VIP identity freely for each level from V1 to V3 by cumulative payment amount (actually paid part, excluding Giftcard, Rewards, etc)
F. If you get another VIP identity freely by consumption when you are enjoying a paid VIP identity at the same time, the paid part will be paused and be reactive after your freely get part is expired.
G. You can check order details in My Account.
Your VIP grade is determined according to A or B:
A. your cumulative consumption amount
B. the membership fee you paid
5. VIP discount & extra discount conjunction principle
A. VIP discounts are still available on most of discounted items (excluding clearance items and specified activities.)
B.The final discount of VIP members must follow the promotion rules of DinoDirect. That is, when you enjoy the VIP discounts and other coupons at the same time, your final discount can't be over 20%.
Example: when you use a 15% off coupon with your VIP discount together, your final discount should be 20%, while you use a 21% off coupon, your VIP discount becomes invalid automatically.
C. The sales system will regulate and monitor the coupon using rule automatically and we reserve the right of the final interpretation.If you have any further question, please contact us via Live-Chat
D. Since VIP enjoy exclusively up to 20% discount which is much higher than ordinary members, coupons can't be used together with Rewards. Your understanding is highly appreciated.
6. How to cancel my AutoPay?
About how to cancel your AutoPay, please go to: http://www.dinodirect.com/help/cancelmembershipfee/
7. What are the VIP privileges?