Specifications:
Package Included:
Most models of Desktop Cradle are designed to fit a bare device - a device without any case on. Although certain types of cases may be thin enough for a very tight fit onto the cradle, we cannot guarantee the compatibility of any device with a case on.
Most cases are fairly easy to remove from your device. This plastic cases is usually fitted very snugly. If you have trouble removing any of these cases, try locating where the locking tabs are and pry it open with your fingernails starting at the corners. After loosening up the two corners or more, it will become easier to take off the entire cover.
There is actually a quick fix to the problem you are having. If you open your case, you should see a black plastic stick attached to the hinge of the case. The stick should be inserted into the slot on the left side of your palm TX/T5. This feature ensures that your device is secured inside the case. If you are unable to slide the stick all the way into your TX/T5, then the stick might have been placed upside-down. This is easy to fix:
1. Keep your case open and look for a hole from either the top or bottom of the hinge.
2. Use a paper clip and bend it straight so that it could fit into the hole at one of the ends of the hinge to push out the metal stick inside (this is what connects all the parts of the hinges together).
3. The hinge should disassemble and you should be able to take the black plastic stick and turn it upside down. Make sure that the pointy end of the black stick points to the top of the case.
4. Assemble all the parts of the hinge together and push the metal stick back in.
After these steps, you should be able to fit your snugly into the case.