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About DinoDirect.com:
Q: Are the dresses made by your own factory?
A: DinoDirect has our own factory with over five years’ experience in making dresses.
Q:Is the price on your website real price, why it is much cheaper than market price?
A:Dinodirect manage our business with lower overhead than a retail store or a company. We needn't employ many different departments, and needn't pay the much fees for advertising, renting a store, asking other team for alteration etc. We are the one of largest professional wedding factory in China, and our clients can order dresses from our factory directly. Since we do not have to accommodate for these costs, we can pass the savings onto our customers.
Q: How to make sure the quality?
A:DINODIRECT.com’s dresses are made of best material. DINODIRECT hires only the best dressmakers and experienced designers in china, who use the finest production techniques to create your dress.We ensure that all dresses are 100% handmade.
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Buy Dresses:
Q:How do I place my order in this website?
A:You can view the catalog in our website. If you find anything you want to buy just take it to shopping cart and then go check out.
Q:How do I use the search option of your site?
A: You can search by color, by designer, by occasion, by dress type, by price, or by style number. You can search all those categories at once and even sort by price and popularity once you've filtered your dresses.
Q:Can you customize the size of my dress?
A:Absolutely – if our standard sizes don't work for you, we can make you a custom-sized dress for free,When you ordering, you’ll need to check the tab for “Custom size”,then fill in your size. Getting professionally measured is best, but if you want to do it yourself be sure to read our measuring guide first. Avoid common mistakes by doing the following:
1.Ask someone else to measure for you
2.Take measurements while wearing undergarments similar to what you’ll wear with the dress
3.Provide a bust measurement from the fullest part of your chest, not your bra size!
Q:Can I order this dress in a different style/fabric/length?
A: Of course you can. You can click" Custom Size" and then leave your request in "Item Remarks". We will make your dress by your request.
PS: Some dresses do not have “Item Remarks” Tag.
Q: If I buy 2 or more dresses at the same time, do I need to pay postage for twice or more?
A: If you order 2 or more dresses including accessories from our website and we can send them together to same address, you just need to pay for postage once.
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Shipping
Q: How will my item (s) be shipped?
A: All shipping information is outlined in our shipping page.
Q: How long is the delivery time?
A: Usually it takes 7-15 days to make wedding dresses and 1-2 days to check your dresses. The shipping time also differs in shipping methods. The fastest shipping - expedited shipping takes 5-6 days for the shipment. The standard shipping takes 5-9 days. The super saver shipping takes 15-20 days for the shipment. The sooner you place an order, the sooner we start preparing your dress. Thank you.
Q: Will my dress exactly match the color I see on your website?
A: There might be a slight difference between the actual dress’s color and what you see in the photo depending on your computer monitor’s display settings.
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Return
Q:Can I make changes to my order after I have paid for my order?
A:You can change your order within 48 hours after you have paid your order, by contacting DinoDirect Live Support and send an email to us at cs-center@dinodirect.com, if more than 48 hours, we could not change your order any more.
Ensuring your order number is included.
Q: What should I do if the size doesn’t fit me perfectly?
A:If your size fluctuates or you want to modify the dress slightly, we always leave a few inches in the seams so that your local tailor can easily make alterations as needed. Dresses generally have a margin of 1 inches on either side of a seam. Flower detailing, beading or belts/ribbons may limit ability to let a dress out.
Q:How do I upgrade my shipping?
A: Simply respond to your confirmation email with the method you would like to change it to.
Q:How to Preserve my Dress?
A: In order to prevent the dress distorting and yellowing, you can choose professional dust bag to restore.
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Other
Q:What should I do if I have forgotten my password or my password does not work?
A: In our register page, please click “forgot my password”, you will receive an email. There will be a link in the email, click that link and reset your password. If you don’t receive the email, please check it again in your spam mail. Please contact with our Customer Service online if you don’t receive it indeed.
HI, this is . I am your exclusive service manager and responsible for all of your questions at DinoDirect. I will dedicate to solve all your problems quickly and effectively.(00:00:00-24:00:00 HKT/GMT+8)Livechat (10:00:00-19:00:00 HKT/GMT+8)Email: cs-center@dinodirect.comPhone: 1-650-265-1038If you are not satisfied with your customer service manager, please open a dispute to our Senior Manager by emailing to vivianhuang@dinodirect.com. We assure that your complaint will be taken seriously in 1 business day.
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