FAQ - Dino Wholesale Center

Membership

A:

Join our wholesale center first
Enter required information and apply for a wholesale account, please follow the steps below
Find items
You may find targeted items through search.
Login to get more details about wholesale price
Add item to your cart
Submit order
Make a payment

Q:Is my personal information kept private?

A: Yes, your personal information is kept in the utmost confidence. DinoDirect.com takes your privacy very seriously. We will never sell, lend or exchange your name or buying habits with any other business for any reason.

Back to top

Order Process

Q:How do I place a wholesale order?

A:

Find items you want, and login to get to know the price
Add items to cart
Submit order
Make payment

Back to top

Q:How do I check the status of my order?

A:If you wish to check the status of your order, please click here.

Back to top

Q:Can I cancel my order?

A:Please contact us immediately via Live Chat, if you wish to cancel your order for the following reasons:

One or more products in your order become unavailable (You may cancel only the unavailable products)
We are unable to process your payment information.

Back to top

Q:Why was my order cancelled?

A:You may receive a cancellation notice for one the following reasons: your name or buying habits with any other business for any reason.

Item(s) is (are) not available.
Difficulty in processing your payment information.
Cannot ship to address provided.
Duplicate order was placed

Once your order is cancelled, you will receive a notice regarding your order through a call or email from us. We will explain the reason for cancellation. You will not be billed for the cancelled order(s) or item(s).

Back to top

Q:Do I need to inquire detailed information on products?

A:You are recommended to ask for more details on products such as available quantity, shipping.

Back to top

Shipping & Delivery: Q:Shipping Methods and Costs; A: Depending on the item(s) you purchase and the location to which the items will be delivered, different shipping methods will be available. Each shipping method has its own restrictions and charges that will be applied to your order. For example, Free Shipping Items may be slower than other shipping methods. At Checkout, you will be prompted to choose a shipping method for your item(s). (Please note that some items may offer only one shipping method.) Shipping costs are dependent on the items in your order and the shipping method you select. Your total shipping charges will automatically compute during Checkout prior to the completion of your order.
Shipping costs for orders placed on this site are based on weight of total order. An order containing multiple items may be lower than the sum of individual ship charges appearing in your cart. You will be provided with total shipping cost for your order during Checkout. Add item to your cart; Back to top

Q:Shipping Surcharges

A:Some items may be subject to additional shipping and handling surcharges due to:

size or weight
shipping destination

Back to top

Q:Is my personal information kept private?

A: Yes, your personal information is kept in the utmost confidence. DinoDirect.com takes your privacy very seriously. We will never sell, lend or exchange your name or buying habits with any other business for any reason.

Back to top

Payment

Q:What payment methods Does DinoDirect Wholesale Center accepted?

A:Credit Cards Accepted:

Visa
MasterCard
American Express
Discover
Other credit cards we accepted

Other Forms of Payment:

PayPal
Dino Direct Gift Card
Money Orders
Moneybookers
Wire Transfer

We Do Not Accept:

CODs
Personal Checks
Layaway Plans
International Credit Cards (Banks outside of the United States)

Back to top

Q:Important Information about Payment

A:

For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria. An extra advanced cash fee about $10 may be charged by your card issuer via Credit Card and Paypal checkout. More details please refer to Advanced Cash Fee.
Dino Direct supports Verified by Visa (VbV), a security technology that authenticates your Visa card and ensures that only the authorized card holder is placing the order. If the bank that issued your Visa card supports VbV, you may be prompted to enter your password or to sign up for VbV as you check out.
PayPal is an alternate method for purchasing your order. It enables any individual or business with an email address to securely send payments online. With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase you make. Your credit card and bank numbers are never seen by the seller or merchant. Plus, you're 100% protected against unauthorized payments sent from your account.
Moneybookers enables all the businesses or consumers to send and receive payments online securely and cost-effectively by using an email address – in real-time!
Money Order and Wire Transfer. We don't take the wire transfer order with the total amount less than $100 .Please note; total amount should be $100.00 or more. Please transfer the funds to one of our accounts in USA, Canada. It is depending on which account is most convenient for you. Thus, you are able to save on international wire transfer fees. Please confirm any fees with your bank so that the full amount is transferred to us.

Back to top

Return Policy: Q:General Policy; A: If the order has not been shipped, please contact DinoDirect Live Support for order cancellation. You will get your refund within 24 hours.
Find items You may find targeted items through search. If the order has already been shipped, you find the item defective, or you just simply do not want it any more, contact DinoDirect or send an email to us at fastsupport@dinodirect.com to see what options you may have and go through the RMA process, if necessary, to return the item. You can require a full refund including shipping fees or a replacement of the same item. We want you to have 100% satisfaction with your shopping experience at DinoDirect. When you need to return a product to us, please follow the easy steps listed below to make sure your return is handled promptly and efficiently.; Back to top

Q:The RMA Process

A: 1. Apply for an RMA (Return Merchandise Authorization) Your item needs an RMA (Return Merchandise Authorization) before it’s returned so we can identify it. You can request an RMA in My Order associated with My Account. 2. Print a "Return Shipping Authorization" label Once your RMA was approved, you can print a "Return Shipping Authorization" label with return address and other information. A "Return Shipping Authorization" label must be enclosed inside your package; you may want to keep a copy of "Return Shipping Authorization" label for your records. 3. Return item to DinoDirect Choose USPS as your return shipping method, with shipping fee on us. If you choose other couriers, we will only cover a shipping fee estimated by USPS. Don’t forget to upload Post Office receipt to RMA History associated with My Account so we can track your shipping. 4. RMA Resolution If you requested a Replacement, a new order will be generated once we confirm your return. You’ll receive standard email updates for the replacement order. If you requested a Refund, a credit memo will be generated once we confirm your return. You can expect the refund amount to be credited to your original payment method 24 hours.

Back to top